Your front desk executives spend a major part of their working hours in completing the check in formalities of the guests. Yes, of course, this is one of the most important activities. After all, more number of guests checking into the hotel will mean more revenue.
But this is one of the most exhausting activities. Besides if the completion of the formalities takes a long time then it means that the guest has to wait for a longer time. In turn, this will only add to the frustration of the customer. One other important fact that you cannot ignore is that the front desk staff cannot concentrate on other important activities of the hotel.
Hotels have to embrace technology:
One of the best ways by which the hotels can reduce the burden of the staff is by adopting the technology. We know that hospitality and technology is the future and both these things go hand in hand. There are software available with the help of which the guests can carry out the front desk activities on their own.
All that the guest has to do is book the room of his choice online. He can do this using his mobile. Now the guest has to upload his identity documents which will be verified with the help of digital identity software. When the guest arrives at the hotel he can skip the front desk. He only needs to take his picture and the picture of his id proof on his mobile. The software will compare it with the details of the person who has made the reservations. Once it is established that both are same the guest will be given a digital access key on his mobile. Using this he can now access the room. At times the guest will be able to manage different functions like controlling the lights and temperature of the room etc.
These software help in improving the productivity of your team:
This software is not just making things easier for your guests but it is also helping the hotel in a big way. This technology is reducing the load of manual entries which can be really very irritating for the staff. The staff gets respite from all these long formalities which can be completed easily with the help of this intelligent software. Less exhaustion and exertion will naturally improve the life of your staff. They will be able to focus on other important things better. It has been found that Gtriip hotel check-in system can improve hotel productivity in a big way.
If you want to reduce the pressure under which your front desk executive is working then you have to take the help of technology. This will help in giving the customers a better experience; it will help in saving valuable time of the customers as well of the staff members. The use of technology will also help in better efficiency of your staff and it will also help in increasing your profitability.